Privacy Policy website HOBBYFIRST

v 20170831

Latest Privacy Policy update: 31 August 2017.

Because at Natural Granen we want to handle the personal data of the users of our website carefully and correctly, in this Privacy Policy we would like to tell you what we do with these data.

  • When is this Privacy Policy applicable?

This Privacy Policy applies for the collection and processing of personal data by Natural Granen, of visitors to the website who fill in a contact form.

  • Who is responsible for processing the data?

Natural Granen Gebr De Scheemaecker NV, with registered office at Metropoolstraat 28-29 2900 Schoten, Belgium is responsible for processing the personal data as described in this Privacy Policy, hereinafter referred to as ‘Natural Granen’.

You can contact the person appointed by Natural Granen for data protection at privacy@aveve.be.

  • Which personal data do we process?

When you enter your personal data on the contact form to ask a question, we use your personal data to deal with your question and to be able to contact you with a reply.

If you ask a question using the contact form on our website, we process your name, company name, e-mail address, language, province, and country.

We process your data for the sole purpose of replying to your question or comment, and we erase your data as soon as the handling of your question or comment is complete.

  • Do we sell or pass your personal data to third parties?

We will not sell your data to third parties under any circumstances. For the execution of our services, we may share this data with third parties in order to answer your question.

To protect your privacy, we have made agreements with these parties that guarantee your privacy.

  • How do we protect your personal data?

To ensure that your data is protected against improper access, wrongful use, loss, or improper modification, among other breaches of privacy, our services utilise various protection techniques and procedures. For instance, we store the personal data provided by you in databases, information systems and servers that are only accessible to authorised personnel or contractors who have to access this data in order to process it for us. In addition, our personnel are notified of this Privacy Policy and of all the applicable internal guidelines that have been issued for the protection of your personal data. They are also bound to respect the confidentiality of your data.

How can you ask us a question or exercise your rights?

  • What are your rights?

The personal data we collect from you via various channels are included in the files of Natural Granen.

You have the right to request access to the personal data we collect about you at Natural Granen at any time free of charge. In concrete terms, you have the right to be informed about the following matters:

  • The fact that Natural Granen processes your personal data;
  • The categories of your personal data that are processed;
  • The purpose of and the legal basis for this processing;
  • The period of time for which we store your personal data;
  • The categories of the parties that receive your personal data;
  • The source of your personal data.

You also have the right to delete or rectify incorrect, invalid, outdated, or incomplete personal data.

You also have the right in certain cases to request us to cease the use of your personal data for a specific type of processing.

Finally, you have the right to object to a specific type of processing of your personal data.

  • How can you exercise your rights?

You must send your request by post or by e-mail to Natural Granen, at privacy@aveve.be or: Natural Granen NV, Metropoolstraat 28-29 2900 Schoten, Belgium.

To exercise your rights to prevent any unauthorised disclosure of your personal data, please include the following information with your request: full name, address, e-mail address, a copy of the front of your identity card, and a clear description of your request.

We have one month’s time to answer your request. Take into account the fact that this period only begins when we receive your dated and signed written request by post, electronically or in writing at our offices and when we have received all of the information necessary to fulfil your request.

If, in your opinion, we have not handled your request appropriately, please contact the Customer Service Department using the above information. In this way, we can search together with you for an appropriate solution. If this does not produce the desired result and we do not react to or we deny your request, you have the right to submit a complaint to the supervisory authority in the country where you normally reside. For Belgium, that is the Belgian Privacy Commission.

  • Changes to this Policy

If we make any changes to this Privacy Policy, the amended Policy will be published here with a statement of the date of revision at the top.